Cancellation of Order : Before Shipment & Refund

You will be entitled to cancel the order placed to us; only if your product is not yet shipped by us. Once the product is shipped, we shall not accept cancellation requests.
For any queries or information,serverindiaonline. requests you to call on +91-9711585401 or email us on sales@serverindiaonline.com by sharing your order id to resolve your queries through our customer care executive.
In order to cancel the Order, you will follow the following process :
Login to https://serverindiaonline.com/ website/app> Go to purchase summary> click order ID> Press the cancellation tab.

Once a cancellation request is successfully registered on our Website/app by following the aforesaid process, your order shall be deemed to be cancelled.
If it is a Prepaid Order, the amount will be refunded to you, in accordance with our Refund Policy.
Under some rare situations, we can also raise an order cancellation request. These situations could be –
Product out of stock with serverindiaonline

Restrictions on the number of products you can order, as per Terms & Conditions of any offer/Discount.

Incorrect pricing or description of the product.

Payment fraud suspicion by our Credit & Fraud Avoidance Department.

Incorrect or Incomplete Buyer’s Address.

Any other unavoidable or unforeseeable circumstances.
You agree that, non-completion of the order within the prescribed time-limit will not automatically entail the Cancellation of the order, if the same is as a result of the circumstances beyond our control.
A cancellation request cannot be made after your order is ready for shipment. Once the product is opened or the service is considered as delivered, the order cannot be cancelled. You can however claim a warranty as per our warranty policy. All refunds are processed after internal verification and in case of any sales return, we reserve our right to full and partial refunds based on the condition of the product.

Return

Conditions to initiate returns

Products must be returned to us within seven (07) working days from the date on which you have received the product / must be dispatched to us within seven (07) working days from the date of receipt of the product.
Stocks are dead on arrival or have a major technical problem.
Product received is physically damaged.
Product is termed as irreparable by the service centre within 30 days of purchase.

In case of Non-repairable products, you have to visit the nearest serverindiaonline.com service centre and obtain a Job sheet which need to be uploaded in a system or to be submitted along with the request of Cancellation or during the dispatch of the product.

Process of returns & refund

You have to submit a request of Sales Return on sales@serverindiaonline.com

Our back office executive will get in touch with you to initiate the process of returns and after verification of the request made serverindiaonline will pick up the product from the premises where in the product was delivered.

Quality Check (QC) will be done by serverindiaonline or its affiliates/associates/service partners to cross check the status request as made by the buyers.

Refund will be initiated on successful Quality Check of the product and status of your claims shall be advised to you through email communication

The End to End Sales Return Cycle will take 15 working days’ time.

- In the event , you receive a damaged / defective product or a product that does not comply with the specifications as per your original order, you are required to get in touch with the customer service team.
- Other Cases for Return/ Replacement of the Product :

Wrong item delivered or wherein product dispatched differs from the one which was ordered.

Defective Product – Manufacturing defect/ functional defects. (Not applicable, if the product is under Manufacturer’s Warranty or is an AS IS products)

Damaged Product – Physical damage/ Tampered product or packaging. (Not applicable, if the product is under Manufacturer’s Warranty or is an AS IS products)

Wrong Quantity – Missing Products/ Parts. (Not applicable, if the product is under Manufacturer’s Warranty or is an AS IS products)

Under what conditions returns/ replacement request will not be accepted?

Returns/ Replaceme